Terms of Service

Welcome to ProLevel Advancement Hub (proleveladv.com). By enrolling in our offerings in 2025, you agree to these terms. Our main office is located at National Gallery of Canada, 380 Sussex Dr, Ottawa, ON K1N 9N4, Canada. You may contact us by phone at +14167692395. Our Business ID is 921260480.

1. Scope of Offerings

We provide professional development courses, digital information products, and physical merchandise. These Terms apply to each category as outlined below.

2. Professional Development Courses

Our courses are instructor-led or self-paced experiences designed to enhance individual competencies. Access details, schedules, and prerequisites are provided at the time of enrollment.

3. Information Products

Digital materials such as downloads, video tutorials, or e-manuscripts. Access credentials and instructions are delivered electronically after purchase.

4. Physical Merchandise

Branded items or printed materials shipped to your address. Availability and shipping estimates are shown at checkout.

5. Refund Policy

5.1 Courses

You may request a refund of course fees under the following conditions:

• If you cancel at least 14 days before the scheduled start date, a full refund of paid fees is available.
• If you cancel between 7 and 14 days before the start date, a partial refund of 50% is available.
• Cancellations less than 7 days before the start date are not eligible for a refund due to seat reservation and resource allocation.
• One rescheduling option is provided if requested at least 7 days before the original start date; rescheduling requests made later will not be accepted.

5.2 Information Products

Due to immediate delivery of digital content, refunds are granted only if no access credentials have been used and the request is made within 7 days of purchase. Once access is initiated, refunds are not permitted.

5.3 Physical Merchandise

Product replacements or refunds are available for items shipped back in undamaged condition within 30 days of delivery. Shipped-back items must include all original packaging. Shipping costs for sending merchandise back are your responsibility. Once we receive and inspect the shipped-back item, a refund will be issued for the item price.

6. How to Request a Refund or Reschedule

To request assistance, please complete our contact form. Our team will review requests within 5 business days. Approved refunds will be processed to your original payment method within 10 business days of approval.

7. Modifications to These Terms

We may update these terms periodically. We recommend reviewing this page prior to each enrollment or purchase. Continued use after changes constitutes acceptance of the updated terms.

8. Contact Information

If you have questions, contact us at +14167692395 or via our contact form.